What we have learned so far from psychologists about software
Since starting Seralyne we have had dozens of conversations with psychologists, practice owners, and practitioners. What stands out: the reality is more nuanced than we expected going in. A short interim view of what we are learning.
Adoption of newer tools is slow
Many practices still run software that has been in place for years. Sometimes that is a deliberate choice: privacy concerns weigh heavily, especially with sensitive health data. Sometimes it is skepticism, a healthy doubt about whether new software really delivers on its promise. Both are legitimate, and neither one is resolved by insisting more loudly that things could be better.
Psychologists are critical of AI
A lot of practitioners are cautious about AI in their work. The question that comes up again and again: what happens to what I say during a session? And the second question: how do I know a summary is accurate? Those are precisely the right questions, and we would rather work with a critical professional than with someone who embraces everything at face value.
But where AI is in use, the experience is positive
At the same time, we hear something quite different from the psychologists who do use AI for recordings and session notes. Almost without exception, they are enthusiastic. It saves evening hours, the notes are more consistent, and attention during the session goes to the client instead of the keyboard. The gap between "we don't" and "we do" is striking.
Integration with the EHR is still a gap
Another recurring signal: there is a real distance between the tools that deliver value in the consulting room and the EHR the practice already uses. Notes still get copied over, codes still get double-checked. The benefit only feels structural once that integration is in place.
Existing UI and UX feel dated
Finally, something we hear from almost everyone: the administrative software in the sector feels dated and is not designed around how a practitioner actually works through a day. People are used to it, so it rarely gets said out loud. But if you ask where the daily friction is, this is it.
What this means for us
We are not building a new EHR, and we are not going to push anyone toward AI if the practice does not want it. What we do: look at what is already in place, map where time leaks out, and only then propose a practical next step. Sometimes that is an AI tool for note-taking. Sometimes a missing integration. Sometimes something far smaller.
That is what we call the free IT scan: a no-obligation review of what you use today, with a clear improvement proposal afterwards. No quote, no pitch, just a few hours of our time invested in your day.
Questions or feedback? Email info@seralyne.nl.